Frequently Asked Questions

Place both earbuds in the charging case, then press and hold the case's reset button for 10 seconds. The earbuds will disconnect from all devices and reset.

Groovz Earbuds provide up to 4 hours of playtime on a single charge, with an additional 22 hours available using the charging case.

Groovz Earbuds last up to 4 hours on a single charge, with a total of 26 hours including the charging case.

Yes, Groovz Earbuds are sweat-resistant and designed to stay secure during workouts, making them an excellent choice for active use.

Yes, you can use a single earbud by pairing it individually with your device while the other remains in the charging case.

Use a soft, dry cloth to clean the earbuds and a small brush to remove debris from the mesh screens. Avoid using liquids.

Ensure the charging contacts are clean and properly aligned. If the problem persists, contact support.

No, Groovz Earbuds do not have active noise cancellation but provide a snug fit for passive noise isolation.

Groovz Earbuds are sweat-resistant but not fully water-resistant. Avoid submerging them in water.

Ensure the earbuds are in pairing mode and the device’s Bluetooth is enabled. Reset the earbuds if necessary.

Currently, Groovz Earbuds do not support firmware updates. Check the website for the latest product news.

To register for the warranty, visit www.groovzaudio.com/welcome and follow the instructions.

Use the included USB-C cable to connect the headphones to a power source. The LED indicator will turn red while charging and green when fully charged.

Yes, the Groovz Open-Ear Headphones are sweat-resistant and designed for active lifestyles, making them perfect for workouts.

The headphones have a Bluetooth range of up to 33 feet (10 meters) in an open space.

Use the touch controls located on the side of the headphones to play, pause, skip tracks, and answer calls.

Yes, the Groovz Open-Ear Headphones are compatible with most voice assistants like Siri and Google Assistant.

Wipe the headphones with a soft, damp cloth and avoid using abrasive materials or cleaners.

No, Groovz Open-Ear Headphones do not have active noise cancellation but are designed to allow ambient sound for safety.

No, the headphones cannot be used while charging for safety and performance reasons.

The Groovz Open-Ear Headphones come with a one-year limited warranty covering manufacturing defects.

Ensure they are charged fully. If the issue persists, perform a reset by holding the power button for 15 seconds.