Warranty Information | Groovz Audio

Groovz Warranty Information

Limited Warranty Coverage

Thank you for purchasing a Groovz product. We stand behind the quality and performance of everything we create. All Groovz audio products are backed by a 1-Year Limited Warranty when purchased through official Groovz channels or authorized retailers.

This warranty covers defects in materials and workmanship under normal use for a period of one (1) year from the original date of purchase.

What This Warranty Covers:

• Manufacturing defects in materials and workmanship

• Failure of core product components under normal use

• Repair or replacement of defective products at our discretion

What This Warranty Does Not Cover:

• Normal wear and tear, including scratches or cosmetic damage

• Damage caused by accidents, misuse, or improper handling

• Water damage, unless the product is explicitly labeled as waterproof

• Damage resulting from unauthorized repairs or modifications

• Lost or stolen products

• Consumable components such as ear tips, cables, or accessories

How to Make a Warranty Claim

If you believe your Groovz product is covered under warranty, please follow these steps:

1. Confirm Eligibility

Ensure your product is within the one-year warranty period.

2. Provide Proof of Purchase

A valid receipt or order confirmation from an authorized retailer is required.

3. Contact Customer Support

Submit a claim through our support page or email our team with a description of the issue and any relevant photos.

4. Follow Next Steps

Our team will guide you through troubleshooting, return instructions, or replacement options if applicable.

Replacement and Repair Policy

• Approved warranty claims will be repaired or replaced at no additional cost.

• Replacements are subject to availability and may be fulfilled with an equivalent model if necessary.

• Return shipping costs may apply depending on the nature of the issue and location.

Limitations of Liability

This warranty applies only to the original purchaser and is non-transferable. Groovz is not responsible for any indirect, incidental, or consequential damages. Liability is limited to the original purchase price of the product.

Need Assistance?

For questions or support, please contact our customer care team at support@groovzaudio.com.

Thank you for choosing Groovz. Built for everyday performance, designed to keep up with you.