We want you to love your Groovz product. Try it out, use it as intended, and if it’s not the right fit, we’ll make returns simple.
You have 30 calendar days from the date of delivery to return your item if you are not satisfied.
To be eligible for a return, your item must be:
Opening the product and using it is completely fine. We just ask that everything originally included is sent back.
If you received a defective or damaged item, we’ll happily replace it. Please contact us within 30 days of receiving your order so we can take care of it quickly.
Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.
We offer free returns. Customers do not need to pay for return shipping. Once your return is approved, we’ll provide instructions and any necessary shipping details.
Email us at support@groovzaudio.com with your order number and reason for return, and our team will guide you through the process.
