Return Policy | Groovz Audio

Returns Made Easy
We want you to love your Groovz product. If you're not completely satisfied, we’re here to help.

✅ 30-Day Return Policy

You have 30 calendar days from the date of delivery to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In the original packaging

• Accompanied by proof of purchase

🔁 Exchanges

If you received a defective or damaged item, we’ll happily replace it. Contact us within 30 days of receiving your item.

💸 Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

📦 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

📩 Need Help?

Email us at support@groovzaudio.com with your order number and reason for return. We’ll guide you through the process.